Let's get in touch.
Feel free to reach out to us using the options below, and our dedicated team will respond to your inquiries promptly.
“This software simplifies the website building process, making it a breeze to manage your online presence.”
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Frequently asked questions:
How quickly will I get a response after submitting the form?
Our support team typically responds within 2–4 business hours. For urgent issues, merchants on the BUSINESS or APP_PRO plan get priority support with faster SLAs. You'll receive a confirmation email as soon as your query is logged.
What kind of issues can I report through this form?
You can report billing issues, payment failures, plugin setup help, store configuration queries, refund requests, and feature feedback. For technical bugs, please include your store URL and a brief description of the steps that led to the issue.
Is there a phone or WhatsApp number I can reach Shoopy on?
Yes — BUSINESS and APP_PRO merchants get access to a dedicated WhatsApp support line and an assigned account manager. FREE and BASIC plan merchants can reach us via email and this contact form. Live chat is also available inside the Shoopy dashboard.
Can I request a demo or onboarding call for my team?
Absolutely. Select "Request a Demo" from the query type dropdown in the form below and mention your preferred date and time. One of our merchant success specialists will confirm the slot. Demos are available in Hindi and English.
My payment gateway isn't working — should I use this form?
For payment issues with Razorpay, Stripe, or PhonePe — first check Plugin Settings inside your dashboard. If the issue persists, submit this form under "Payment & Billing" and attach a screenshot. We'll coordinate with the gateway partner on your behalf.
Do you offer support in Hindi or regional languages?
Yes. Our support team handles queries in Hindi, Bengali, Tamil, and Telugu in addition to English. Just write your query in your preferred language and we'll respond in kind. Hindi tutorials are also available on our YouTube channel.
What happens to my store data if I contact support?
Your store data is fully secure and governed by Shoopy's Privacy Policy. Support agents access only the data needed to resolve your query, with your consent. We never share merchant or customer information with third parties outside of our integrated plugin partners.
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