When a customer adds products to their cart but doesn't complete the purchase, Shoopy automatically sends them a WhatsApp reminder after a set time — say, 1 hour or 24 hours. The message includes a direct link back to their cart. You set the timing once and it runs forever. Most Shoopy merchants recover 15–25% of abandoned carts.

Yes. You can segment your customers by total spend, number of orders, last order date, product category purchased, or city. Build a list of your top buyers and send them a VIP offer, or target customers who haven't ordered in 60 days with a win-back discount. The targeting is fully in your control.

No — because Shoopy only sends messages to customers who have previously purchased from your store or opted in. These are warm contacts who already know your brand. Messages are personalised with the customer's name and order history, so they feel relevant, not promotional blasts.

Shoopy supports Google Analytics, Google Ads Conversion Pixel, Facebook Pixel, and Google Tag Manager — all configurable directly from your store settings without touching any code. Once connected, every storefront visit, product view, add-to-cart, and purchase is tracked automatically, giving your ad campaigns the data they need to perform.

Core marketing features — abandoned cart recovery, coupons, and basic campaigns — are included in all Shoopy plans. Advanced WhatsApp campaign volume and email marketing are available on higher-tier plans. Check the Shoopy pricing page for a full breakdown of what's included at each level.