Fair Use Policy

Clear, transparent limits and charges that keep Shoopy reliable and affordable for every business, from your first order to your ten-thousandth.

What’s new

Updated pricing structure from 1 June 2026

As global infrastructure and technology costs rise, we’re updating our order processing charges in a fair, growth-friendly way. Orders below ₹150 stay free, every plan includes free order limits, and after that, only a minimal 0.6% charge applies on eligible orders above the threshold.

Pricing update — 1 June 2026

Orders below ₹150 stay free. After your plan’s free order limit, a small 0.6% charge applies only on eligible orders above the threshold.

Shoopy’s Fair Use Policy keeps the platform reliable and affordable. Each plan includes usage limits for SMS, orders, and bandwidth. If your usage goes beyond the included limit, we will inform you before any extra charges apply.

Each Shoopy plan includes usage limits for SMS, orders, and bandwidth. We’ll inform you before any extra charges apply.

01 SMS Usage

Send SMS notifications for order updates, promotions, and important messages. Each plan includes a fair usage limit.

Plan

SMS included

Billing

Free

50 SMS

One-time

Basic

1,000 SMS / year

Per year

Professional

2,500 SMS / year

Per year

Business

5,000 SMS / year

Per year

If you go beyond your plan limit, extra SMS charges may apply. We will inform you before applying those charges.

02 Order Processing Charges

Order processing charges apply only after you cross your plan’s free order limit. They apply to all payment types — COD and online. Review your plan on the Pricing page.

Free orders

Up to 1,000

Free order limit depends on your plan — up to 1,000 on Business.

Max charge

0.6% / order

After your free limit, the maximum processing charge is 0.6% per order.

No charge below

₹150

Orders below ₹150 are not charged any processing fee at all.

How pricing changes by plan

A clear look at what was charged before versus the new structure from 1 June 2026:

Plan

Before

From 1 Jun 2026

Free

₹3 per order after 50 / year

2% First 50 orders free

Basic

₹2 per order after 250 / year

1% First 250 orders free

Professional

₹2 per order after 500 / year

0.8% First 800 orders free

Business

₹2 per order after 1,000 / year

0.6% First 1,000 orders free

0.6% max charge per order after limit No charge below ₹150 COD + Online same rates

An example

On the Basic plan, an order worth ₹3,500 would normally incur a 1% fee of ₹35 — but with the 0.6% max charge, you only pay ₹20. An order worth ₹120 incurs no fee at all.

03 Wallet, Recharges & Rentals New

Shoopy now supports a wallet-based system that makes billing flexible and predictable.

Wallet recharge: Top up your Shoopy wallet in advance. Charges are auto-deducted from your balance.
Lower rental charges: Get more credits for every rupee spent on add-ons and premium features.
Before ₹1 = 3 credits → From Jun ₹1 = 4 credits
Wallet points: Earn points and apply them to eligible charges from your dashboard. Earn points by:
Successful referral Unbiased App Store rating Trustpilot review

04 Bandwidth Usage

Bandwidth helps your store load smoothly. All plans include bandwidth for normal business usage.

If your store uses unusually high bandwidth, extra charges may apply. We will notify you if usage approaches the limit.

05 Billing & Credits

If extra charges apply, we will communicate them clearly before deducting from your wallet or invoice. See our Terms of Service for broader platform terms.

Credits and wallet points from plan purchases, recharges, or renewals cannot be converted into cash.

06 Contact Us

Have any questions about this policy or charges on your plan? Our team is here to help.

Still have questions?

Reach out to our team — we’ll walk you through the new pricing.

Contact Support contact@shoopy.in

07 Helpful References

External resources on commercial messaging and bandwidth.

TRAI advice for SMS senders Bulk and transactional messaging guidelines

What is bandwidth usage? Cloudflare’s explainer on bandwidth basics

External links are provided for general information only.

08 Frequently Asked Questions

Quick answers to common questions about the updated pricing structure.

Why are extra charges applied?

Extra charges help us cover rising infrastructure, server, and technology maintenance costs while keeping the platform reliable for everyone. The tiered fees (0.6%–2%) and the 0.6% max charge per order are designed to keep the impact small for most businesses, while letting us continue to invest in performance, support, and new features.

How are orders counted?

Every confirmed order — whether paid online or via COD — counts toward your plan’s free order limit (50 on Free, 250 on Basic, 800 on Professional, 1,000 on Business). Cancelled orders and orders below ₹150 are not charged. Once you cross the free limit, the per-order processing fee applies to each subsequent order, capped at a 0.6% max charge.

When will users be notified?

We will notify you via email, dashboard banner, and SMS as your usage approaches the free order limit. You will also receive a clear notice before any charges are applied to your wallet or invoice. The updated pricing takes effect from 1 June 2026, and all customers will receive communication before that date.